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Refund Policy of OSHAGear
At OSHAGear, we are committed to providing top-quality safety gear to our customers. Ensuring your safety is our priority. If you have any questions, concerns, or issues, our dedicated customer care team is here to assist you round-the-clock. Our U.S.-based customer support is available 24/7 to address your needs and provide guidance.
In the unfortunate event that you are not satisfied with your purchase, we offer a comprehensive refund policy. Below are the terms and conditions that outline our refund program:
Refund Policy: Terms and Conditions
At OSHAGear, we completely understand the changing circumstances that could lead to your request for a refund. Please review the eligibility criteria and process below:
Refund Eligibility
You’re eligible for a refund, if you fall under the following criteria;
- Timeframe: Refunds are eligible within the first 48 hours from the time of purchase.
- Product Condition: Refunds are eligible if the product is unused, in its original packaging, and in the same condition that you received it.
- Proof of Purchase: Refunds are eligible if you can provide a valid receipt or proof of purchase.
Refund Requests
To request a refund, submit a written request to our customer care department via email or other provided methods. Include your name, product name, date of purchase, and reason for the refund. Our team will review and process your request within 10 business days, ensuring all eligible requests are handled efficiently.
Refund Process
Once your refund request is approved:
- Payment Method: The refunded amount will be credited back to the original payment method used during the purchase.
- Processing Time: Refunds may take up to 10 business days to appear in your account, depending on the payment method and financial institution involved.
Non-Refundable Fees
Certain fees may be non-refundable, including administrative and processing fees. For more details on which fees are non-refundable, please contact our customer care representatives who will guide you accordingly.
Product Returns
If you need to return a product, please contact us for return instructions. If the product is defective or has an error on its parts, the return shipping cost will be taken care of by the seller. Otherwise, the return shipping costs are the responsibility of the customer.
Contact Information
For any inquiries regarding refunds or further assistance, please contact us at:
- Email: support@oshagear.com
- Customer Support: Available 24/7
Note: The terms and conditions of our refund policy are subject to change without prior notice. To ensure you have the most current information, please visit our website or contact our customer care team directly.
At OSHAGear, we value your business and strive to provide exceptional service. We appreciate your understanding of our refund policy and look forward to serving you better. Thank you for choosing OSHAGear for your safety equipment needs.
